The detailed information shown here supplement the article “Collaboration with Stakeholders” at page 11 of the Hitachi Kokusai Electric Group CSR Report 2017.
The Group promotes positive dialogue with all stakeholders, including customers, builds relationships based on mutual trust, and engages them in value creation:
| Our Commitment to Stakeholders | Examples of dialogue | Response system/departments | |
|---|---|---|---|
| Customers | Obtain the trust and confidence of customers and society | Customer visits by sales personnel, business negotiations at exhibitions, response to inquiries, and consultations from customers | Each sales department, quality assurance department |
| Employees | Provide a mentally and physically rewarding, safe and healthy work environment as well as opportunities for further training and growth. | Labor-management council, small-group suggestion activities/presentation sessions, sharing of employee survey (awareness survey) results and follow-up activities, use of intranet and in-house social network | Human Resources & Corporate Administration Division |
| Business partners | Engage in fair and transparent competition and business transactions activities on a commitment to high ethical standards, and implement appropriate internal controls | Business partner meetings, individual material purchasing negotiations, CSR survey of business partners | Procurement department at each works |
| Communities | Respect local laws, cultures, practices and customs and always strive to contribute to local progress and development. | Participation in local activities, joint disaster drills with local fire stations | Administration department at each business site |
| Shareholders/investors | Provide all stakeholders including shareholders with full and fair disclosure of corporate information. | General Meeting of Shareholders, briefings on financial results, IR activities, information disclosure via website | Legal & CSR Division |
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