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June 7, 2010
Hitachi Kokusai Electric Inc.

Ranked among 10 Best for 13 Consecutive Years in VLSI Research's Customer Satisfaction Survey

  Hitachi Kokusai Electric Inc. was again ranked among the "10 Best" in an annual customer satisfaction survey on semiconductor-manufacturing systems as conducted by VLSI Research Inc. a market research company based in California, USA. This marks the 13th consecutive year that our company has been ranked among the "10 Best."

  In terms of actual ranking, our company advanced from fourth last year to second this year. We attribute this result to our company having been highly evaluated for its high product quality and high-level service support.

  To achieve even better customer satisfaction, we will continue to improve product quality and enhance our service. Given our constantly high goals, we will continue tackling challenges and going forward as a corporation that provides optimal solutions.

• "10 Best" is a system where VLSI Research Inc. (based in California, USA) conducts customer satisfaction research (CSR) regarding the manufacturers of semiconductor-manufacturing systems in the world, and then publicly recognizes the top 10 companies in terms of customer satisfaction.
• This survey investigates the degree of satisfaction with equipment manufacturers as classified by item of equipment and entailed responses from 35,000 process engineers in device manufacturers worldwide.
• The survey covered equipment performance (such as relative to purchase price and maintenance expenses, software and product throughputs, and quality) and customer service (such as maintenance and support for repair parts), with a total of 13 items in total, regarding the degrees of satisfaction and other evaluation items as classified by item of equipment.